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Lifting The Rocks, Finding The Gold captures the vital attributes of world class receivables management in six imperatives. From their extensive experience in credit and collections, Grant and Dukes have developed the six imperatives, which have stood the test of time in a wide variety of industries. The six imperatives address:
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Strategy |
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Engagement |
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Customer Relationship
Management |
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Analytical |
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Technology |
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Performance |


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Lawrence (Larry) S. Grant
Lawrence E. (Larry) Dukes
Larry Grant and Larry Dukes have been helping
companies gain the benefits of world class
receivables management for more than 20 years.
Grant and Dukes are recognized in the industry
as highly successful thought leaders with extensive,
hands on experience.
Grant brings his ingenious and resourceful
operational expertise in the areas of strategy,
customer relationship management, call center
operations, recoveries and performance management,
built through his extensive background in public
accounting and telecommunications career at Verizon. Grant is a past president, and founding member,
of the Telecommunications Risk Management
Association (www.trmanet.org). He has frequently
spoken at industry conferences and is an adjunct
professor in the Business Studies Department at
Bucks County Community College.
Coming from the credit card, health care, and
consulting industries Dukes, brings his wide-ranging
expertise in strategy, portfolio analytics, system
design and project implementation. Dukes has
developed and provided receivables management
education services to companies around the world
and has served as an Adjunct Professor to New York
University through AT&T University. He served on
the faculty of MasterCard University and has guest
lectured in the School of Business at Johns Hopkins
and Loyola.
Aurum Consultants is a full service consulting
firm focused on addressing the consulting and
educational needs of its clients. As experienced
educators, Grant and Dukes are highly adept at
supplementing the concepts from this book to
deliver industry and company specific courseware.
Please contact us for more information! |
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